FREQUENT ASKED QUESTIONS
Are you FairTrade Certified?
We do not do our own manufacturing, we outsource this across multiple vendors and countries internationally. For us to claim Fair Trade certification on our various products, our manufacturing partners must be certified as Fair Trade. While we are currently not working with vendors that are certified Fair Trade manufacturers, we are looking into how we can add these partners to our manufacturing roster in the future.
The payment didn't go through, how can I resolve this?
If you're experiencing trouble completing your order, drop an email to email@example.com . We will be in touch within 24hours.
Can I view the status of my order?
Yes, just log into My Account. From your My Account Dashboard you have the ability to view a snapshot of your recent account activity, check order status, view all account options, and update your account information.
Can I make changes to my order before it ships?
Unfortunately, we cannot make changes or cancel an order after they have been submitted.
An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to firstname.lastname@example.org with your order number and we'll handle that for you.
Can I send my order to two addresses?
No, we do not offer an option to deliver at two addresses. We would advise you to make separate orders for separate shipping locations.
Why was I charged tax?
We actually unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to Dutch tax laws that are currently being updated.
Will I be charged right away when I place an order?
Yes, your card will be charged right away since we don't store payment information for security purposes.
Why does my bank statement note "Mollie"?
All internet payments are made possible by Mollie. This way we are centain we can offer multiple payments options and optimal security. Your payment will be done by Mollie, who collects all payments and transfers them to Unified Nature. This is the reason why Mollie is noted on your bank statement.
What should I do if I did not receive my order confirmation or shipping confirmation email?
If you haven't received a confirmation e-mail a few minutes after your final purchase, than the following could have gone wrong:
- Your provider possibly scans our mailings as spam and has deleted/moved this to the spambox;
- You have made a typing error in your e-mail address;
- You have paid through an automatic direct debit, in this case it can take up to two days for your bank to approve the payment. For which reason you will receive a confirmation e-mail after. If none of the above errors apply to you or you still need help, please feel free to contact us at email@example.com .
What are the wash & care instructions for your garments?
Before you wash garments, turn them inside out so that the exterior of your shirt won’t rub with other clothes you put in. This also helps prevent fading. Most of our garments should be washed in cold water. This temperature is more gentle on your shirt’s fabric than hot water, and better for the environment! Segregate your clothes and group similar ones together. It’s even better to wash these groups separately to ensure that only similar textures will rub against each other when placed in the machine. There are also appropriate heat settings when you iron your shirts. It may be best to start with a low setting and gradually increase as needed that way you know you wont damage your garment. This way you won’t accidentally burn the fabric or ruin then when you’re ironing. Afterwards, instead of opting to hang your shirts in your closet, fold them instead. Hanging stretches out the fabric in the long run. Fold once crosswise and tuck the sleeves towards the back to avoid forming creases. Care instructions are noted on each product page and are also listed on the garment tag.
Should I expect any shrinkage?
Alternative items are always specially washed, which not only gives them their super soft texture, but pre-shrinks them as well. As with all jersey garments, however, they may shrink a little in the wash and stretch a little during wear. We continually strive to perfect this process so everything you get from us will look and feel like a favorite each and every time.
How can I be more involved with Unified Nature?
SHARE it: Help us spread the word! Our customers are our best marketing. Use your voice and share photos of you making a fashion statement with your Unified Nature products. Use the hashtag #unifiednature and #movement4thefuture (and be sure to tag us on Instagram — @unifiednature)
SHOP for others: Our products make great gifts year-round.